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AR Call Center Clerk - Patient Accounts - Las Vegas, NV

01/25/2018Call Center
Job Location:
Las Vegas, NV
Metro Area:
NV - Las Vegas
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
The Patient Account team handles approximately 6800 patient calls per month. This entails reviewing the account, researching medical records, ensuring the coding is correct and educating the patient on their insurance benefits. They are also responsible for processing all incoming patient payments and any refunds due to the patient. The Accounts Receivable Call Center Clerk position is needed to provide staffing for the incoming patient calls to continue providing the best customer service experience and to get current on the outstanding credits in the Business Office. Primary Responsibilities: Each representative handles between 80 and 100+ calls per day Post payments: between 150 and 200 patient mail-in payments per day Responsible for posting credit card payments by phone for patients Responsible for researching invoices for outstanding refunds needed to be processed Responsible for reviewing, researching and processing outstanding credits by apply the credit to the correct invoice Preparing refund request while applicable Keeping patient accounts up to date Adhere to Optum compliance guidelines going forward. This position will help us meet our goals on a continuous basis Follow-up monthly on established payment plans for our members Call patients on their outstanding balances for information needed by insurance or to set-up financial arrangements Other responsibilities include assisting walk-in patients, processing bankruptcies, processing the deceased patient file, reporting all payments made on balances sent to an outside collection agency, processing the report from the collection agency on all payments made to the agency on outstanding self-pay accounts


Required Qualifications: High school education or equivalent experience Knowledge of CPT and ICD-10 coding 2 years of medical billing experience in a high volume, multi-specialty setting Call Center / High Volume Call experience Customer Service experience Requires little assistance with standard and non-standard requests Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Accounts Receivable, AR, call center, customer service, Healthcare Billing, payments, CPT, ICD-10, medical billing, patient accounts, Las Vegas, NV, Nevada
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