Call Center Jobs
Search Jobs | Job Seekers
Employers | Post a Job

View Job

Ability Analyst - Short Term Disability Claims - (Job Number: 1803303)

10/10/2018Call Center
Job Location:
Lake Mary, FL
Metro Area:
FL - Orlando
Company Name: The Hartford
Website:  Click to Visit

This position gives you the opportunity to work for the #2 Provider of Group Disability Benefits in the Industry.



Looking for a job where you can apply your talents to meaningful work? Do you like being surrounded and supported by people with a passion like yours? Want to work for a company on a mission to help individuals and businesses prevail? Welcome to The Hartford.


We are an industry leading provider of property and casualty insurance, group benefits and mutual funds. With more than 200 years of expertise, The Hartford is widely recognized for its service excellence, sustainability practices, trust and integrity.


Diversity fuels our success. Our employees are respected as a source of unique perspectives, ideas and solutions. We relentlessly pursue excellence, celebrate the achievements that come from it, and support each other every step of the way.


Participation in any of our 9 Employee Resource Groups provides you the opportunity to network and give back both internally at The Hartford and externally in your community.

(APPN, HLN, BIPN, MilCom, PWN, YoPros, GLOBE, FAN, MatPro)


The Hartford is a proud sponsor of U.S. Paralympics providing adaptive sports opportunities to people with disabilities.


Hartford Recognition includes:

"One of the World's Most Ethical Companies" 10 years running

A Best Employer for Women, 7/2018

A 2019 Military Friendly Employer, 9/2018

A Best Employer for Healthy Lifestyles, 2/2018

An NOD Leading Disability Employer, 9/2018

A Best Employer for LGBTQ Equality, 10 years running



Start Date:  January 7, 2019

Location:  Lake Mary, Florida

Training Hours: Typically 8:00am - 5:00pm EST, flexibility is a must

Length of Training:  6 Weeks

Regular Shift After Training: An 8 hour shift will be assigned to include core hours of 9:00am - 3:00pm EST 


*Local onsite work status in Lake Mary is preferred.

*Remote status may be considered for candidates with prior disability claim experience.

*Remote candidates will be required to travel to Lake Mary for at least 2 weeks during training. 


At The Hartford, "we're on a mission to help people and businesses prevail."


Join the Group Benefits team and join our mission.



*This is considered an entry-level position, requiring guidance and training.

  • Manages assigned caseload of short term disability claims
  • May manage long duration claims requiring annual recertification
  • Under close supervision, inputs claimant medical and demographic data
  • Evaluates claimant eligibility
  • Develops plan to address disability obstacles and plans with claimants, attending physician and employer
  • Monitors medical condition of claimant, discusses return to work with employer
  • Integrates individual rehab/return to work plans into ongoing medical treatment
  • Monitors social security decisions and other disability income benefits
  • Decides payment period, follows up and monitors payment accuracy and timeliness
  • Follows plan to closure
  • Typically reports to a team leader in Disability Claims Operations 


  • Passion to provide superior customer service required
  • Time management skills and ability to multi-task required
  • Effective communication skills both written and verbal required
  • Proficiency with MS Office applications preferred
  • Proficient ability managing daily call volume (average 30)
  • Call Center/Contact Center experience is a plus
  • Strong ability to navigate multiple computer screens and software required
  • One year experience as service representative or successful completion of training program strongly preferred
  • Prior business/office experience a plus. Strong math aptitude preferred
  • Bachelor's degree preferred Associate's degree also considered
  • Ability to work full time 40 hours per week plus overtime required

"Advance your career where your knowledge and experience can really make a difference."  Apply Today!!


Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Apply Online Back