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Account Operations Manager, Health Plans - South Carolina Telecommute

01/31/2019Call Center
Job Location:
Abbeville, SC
Metro Area:
SC - Greenville
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of  others. Bring along your passion and do your life's best work.(sm) This position is responsible for leading the PBM operational management of client accounts in coordination with Strategic Account Executives. This position interacts directly with clients, internal operational departments and multiple layers of management.  If you are located in South Carolina, you will have the flexibility to telecommute* as you take on some tough challenges.  Primary Responsibilities: Manages ongoing contract relationships and service delivery to clients for large complex commercial clients Responsible for the assigned book of business comprised of over 750 Thousand livesAccountable for the clients' overall service experience and operational supportMeasured on client retention, NPS and service support for upsells Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer/group clients (not individual members). Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. Travels to client site to provide consultative services and recommendations. Analyzes reports to determine client trends, recommendations, and implements programs appropriate for the client. Identify trends, document lessons learned, and drive continuous service and client process improvement.  Represent OptumRx on client calls and visits.  Support Sales in RFP responses and finalist presentations. Oversee all PBM operational functions pertaining to day-to-day management of the client.  Works with other departments to develop operational solutions and recommendations. Participate in on-site and telephonic, general client meetings including service-related, open enrollment, and executive performance reporting meetings, as required. Provide leadership and support to the Client Services Team in the management of client-specific escalated issues and/or service concerns.  Responsible for all business performance management activities related to client service operations


Required Qualifications: Bachelor's Degree or Higher or relevant work experience 5+ years PBM experience 5+ years client management experience 5+ years direct client facing roles Successful in client escalation resolution Ability to interpret data and successfully manage from data  Preferred Qualifications: Experience with Rx Claims Project Management experience Experience with continuous improvement processes Client Risk Management PlanningUnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams. *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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