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Associate Collections Representative - Addison, TX

01/17/2019Call Center
Job Location:
Addison, TX
Metro Area:
TX - Dallas
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Energize your career with one of Healthcare’s fastest growing companies.   You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.If you want to achieve more in your mission of healthcare, you have to be really smart about the business of healthcare. Challenge yourself, your peers, and our industry by shaping what healthcare looks like and doing your life's best work.SMThe Associate Collections Representative is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency, negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handling of unresolved inquiries / issues, and responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and / or outside agencies in more complex collection cases.Primary Responsibilities:Follow assigned payer (Contracted / Government) guidelines when processing an appeal, reopening or written inquiryKeep up with assigned (Contracted / Government) payer and changesProperly document accountsReview and recommend write off (adjustments) of accountsIssue refunds with appropriate documentationMaintain Issue logResponsible for reporting problems and error to management in an effective and efficient mannerAttend and participates in departmental staff meetingsMaintain productivity standards as set by managementMaintain quality standards as set by managementOther duties as assigned


Required Qualifications:High School Diploma / GED or higher 2+ years of experience with call center customer service and / or office setting experience using the computer and phone as primary instruments of communicationPC skills with proficiency in Microsoft Word (creating and editing documents), Excel (creating and editing spreadsheets) and Outlook (email, calendar)Experience communicating with healthcare insurance companies / payersPreferred Qualifications:Background in a medical / healthcare settingHealthcare collections experienceKnowledge of third party payers processSoft Skills:Excellent communication skillsExcellent attention to detailGood organizational skillsStrong analytical and trouble - shooting skillsAbility to work independently and as part of a teamAbility to work overtime as needed, based on department needs Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: billing, claims, medical claims, healthcare claims, office, UnitedHealth Group, Optum,  training class, customer service representative, customer service, CSR, Data Entry, adjustments
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