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Associate Director of Business Process - Minnetonka, MN

01/08/2018Call Center
Job Location:
Minnetonka, MN
Metro Area:
MN - Minneapolis
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) The business process engineering team is a new team designed to create the best end to end member, client, provider and broker experience possible by improving foundational processes and creating an integrated model to serve client needs efficiently. This team will be responsible for identifying process and quality gaps, presenting innovative solution options to address these gaps, and implementing the selected business architecture and process enhancements. The scope of work will encompass all business units and operations sites within Global Solutions. Primary Responsibilities: Core process analysis and redesign Lead the assessment of current processes and failure points; definition of future state processes; development of implementation plan Business architecture Develop and own UHCG business and service model architecture that defines our current and end state design Process integration Define integration opportunities across business lines and functional areas to improve service consistency, quality, and consumer/client experience Business integration Define process and service models across UHG business units (UHC & Optum); support the integration of acquisitions and strategic partnerships Impact assessment Identify how process changes will impact (and/or require changes to) job descriptions, technology, training, and organizational structure and work with impacted teams/functional areas to ensure preparedness for process changes Technology support Partner with major UHCG technology initiatives to ensure core processes are updated to support new systems and capabilities (and ultimately realize business objectives) Project Execution - Translate strategy into executable plans and understand operational implications of different courses of action, and drive the definition of product or project scope and objectives, involving all relevant stakeholders


Required Qualifications: Must work out ofMinnetonka, MN office Undergraduate degree Strong analytical capabilities able to quickly assess, diagnose, and recommend 2+ years of business process definition and documentation 4+ years of experience in managing large scale, multi-functional transformational projects Experience establishing shared services and operating in a matrix environment with complex management business objectives Experience solving complex business problems and organizational challenges Strong written and verbal communications Experience in the Healthcare Industry Preferred Qualifications International experience Six Sigma (or equivalent) training Experience leading call center teams Experience with UHC business proceses Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: claims, customer service, operations, accounting, financial reporting, SOP
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