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Associate Pharmacy Care Technician - Sacramento, CA

01/12/2019Call Center
Job Location:
Sacramento, CA
Metro Area:
CA - Sacramento - Stockton - Modesto
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.   This position has the primary responsibility of working closely with patients and their prescribing physician to ensure they receive all of their specialty medications when needed.  This position requires superior customer service skills, the ability to build credible relationships and the ability to remain objective under stressful situations.  The position also requires excellent communication skills, critical thinking and problem solving techniques, and a working knowledge of the online prescription benefit adjudication process.  This position will manage an ongoing patient case load using organizational and follow up skills.   Primary Responsibilities: Call patient upon receipt of their prescription order or price quote requestVerify patient insurance benefits to minimize patient costEnter new prescription orders and refill into Pharmacy Management SystemQuote prices based on insurance co - pays, discount programs, or retail cash priceDiscuss details and benefits of discount programs / couponsObtain prior authorizations as neededVerify start date of medicationVerify “ship to” patient addressObtain email address for tracking number and discount programsGather pertinent payment informationSchedule a ship date and preferred methodInquire if patient has any questions for a licensed pharmacistAlert the Supervisor and / or Director of Mail Order operations if / when issues of concern arise or complaints are receivedBuilding credible working relationship Clinical Specialists, National Sales Reps, Product Fulfillment SupervisorDirect ongoing working relationships with patients


Requirements: High School Diploma / GED (or higher) or equivalent work experience2+ years Call Center experienceM - F Available for a 8 hour shift between 7 am - 7 pm  Preferred Qualifications: Certified and licensed pharmacy technicianMinimum of a Technician in Training license Physical & Work Environment: The physical demands and work environment are characteristic of those found in a typical mail order facility.  Reasonable accommodations may be made for individuals with disabilities to perform essential functions. OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.   If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.SM   Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   Keywords: Care coordinator, Pharmacy, California, Pharmacy Care Technician, prior authorization, mail order
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