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Broker Agent Services Supervisor - Colorado Springs, CO

02/23/2018Call Center
Job Location:
Colorado Springs, CO
Metro Area:
CO - Colorado Springs - Pueblo
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Position Description:Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.Positions in this function provide sales support and administrative services to non-employee sales producers such as broker agents, field marketing organizations, and independent contract agents. Ensures proper completion of contracts, marketing agreements, and documentation of sales targets. May administer programs and monitoring to ensure compliance with external agent credentialing and training requirements. Acts as internal liaison and customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillment. As one aspect of broader support role, may manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments.Primary Responsibilities: Coordinates, supervises and is accountable for daily / weekly / monthly activities and performance of team members Coordinates work activities with other supervisors, managers, departments, operational sites, etc. Identifies and resolves operations problems using defined processes and process improvement techniques Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT Provides coaching and feedback to team members including formal corrective action and performance improvement plans Conducts quarterly performance reviews and weekly side-by-side monitoring sessions as well as one on one sessions Provides expertise and customer services support to agents and customers Handles escalated issues as they arise Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit Impact of work is most often at the team level


Required Qualifications: High School Diploma / GED (or higher) 1+ years of experience in a Sales Support, Call Center, or Customer Service role Experience as a Supervisor or Team Lead Experience utilizing Microsoft Word (create and edit correspondence), Microsoft Excel (create and edit spreadsheets), and Microsoft PowerPoint (create and edit presentation) Ability to work a flex schedule between 8:00 am and 8:00 pm MST Monday through Friday (Weekends are required at various times of the year)Preferred Qualifications: Bachelor's Degree (or higher) Previous Healthcare experienceCareers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, Supervisor Broker Agent Services, Colorado Springs, CO, call center, supervisor, team lead, sales support, customer service, healthcare
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