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Business Operations Analyst - Tech Ops Analytics - Fulfillment

10/25/2018Call Center
Job Location:
Littleton, CO
Metro Area:
CO - Denver
Company Name: DISH
Website:  Click to Visit
DISH

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

 

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

 

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here. We are DISH.

DISH currently has an opportunity for a strongly motivated Business Operations Analyst on the Tech Ops Analytics team. The Tech Ops Analytics team is an important part of the larger Technical Operations team, which serves as the liaison between Customer Experience Operations (CXO) and different departments at the corporate office. This position will be filled by a detail-oriented individual with a strong analytical background and the ability to handle a fast-paced environment, with often changing and competing priorities. The ability to connect data to real world problems and solutions will be the key to being successful in this role.

Primary responsibilities fall into the following categories:

  • Perform ad hoc analysis on fulfillment data from Triage agents and technicians
  • Monitor, analyze, and report on Triage calls, and fulfillment parts that are used
  • Build automated daily, weekly, and monthly reports for a variety of groups and individuals
  • Identify outliers and root causes of problems and develop plans for improvement
  • Use findings to partner with other departments within the company on process improvement

A successful Business Operations Analyst will have the following:

  • BS in a quantitative field such as statistics, data science, or business analytics (MS or MBA is preferred)
  • Experience with large database SQL platforms as well as wide-column or NoSQL stores, and related environments, frameworks, and engines (e.g., Teradata, Hadoop, Hive, Impala)
  • Experience with creating extracts and visualizations in Tableau.
  • Excellent written and verbal communication skills with the ability to write reports and procedure documents related to training
  • Capacity to deliver a technical message to a non-technical audience
  • Excellent quantitative and analytical abilities, with proficiency in mathematical concepts and ability to define problems, seek and collect data, establish facts, and draw valid conclusions
 
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