Call center service organization has a senior leadership opening. The manager will be responsible for a team of 200+ reps providing B2C and B2B services including both outbound and inbound calls.
The ideal leader will bring a skill set that includes new program implementation, daily “hands-on” operations management, training, quality, staff development and motivation.
Candidates must have the following call center background/experience:
• Management of a minimum of 100 reps
• New program implementation
• Outbound and inbound
• Staffing, coaching and mentoring
• Training and quality oversight
Base salary $75-85k plus bonus and benefits
Reference Call Center Manager and email resume to firstname.lastname@example.org