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Call Center Manager

01/09/2019Call Center
Job Location:
Denver Suburb, CO
Metro Area:
CO - Denver
Company Name: Bencin & Associates
Call center service organization has a senior leadership opening. The manager will be responsible for a team of 200+ reps providing B2C and B2B services including both outbound and inbound calls.

The ideal leader will bring a skill set that includes new program implementation, daily “hands-on” operations management, training, quality, staff development and motivation.

Candidates must have the following call center background/experience:
• Management of a minimum of 100 reps
• New program implementation
• Outbound and inbound
• Staffing, coaching and mentoring
• Training and quality oversight

Base salary $75-85k plus bonus and benefits
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