Contact Center Sales Agent
The Contact Center Sales Agent is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding prescribed customer service levels and executing operational objectives. This position handles a high volume of in-bound calls in a fast paced environment. This position's work schedule may include occasional evenings and Saturdays. This position also requires sitting for extended periods of time and using a standard headset while communicating with customers by phone.
Successful incumbents possess functional and technical skills, technical learning, problem solving skills, organization, are informing, action oriented, have a drive for results, listening skills, patience, composure and are focused on the customer.
a. Meet or exceed individual sales and referral goals.
b. Cross sell and up-sell products and services.
c. Provide remarkable customer service by handling inbound sales calls, internal referrals and offer problem resolution while communicating effectively and documenting responses.
d. Develop an in-depth knowledge of retail and business products and services; sell loans and deposit products to consumer and small business customers and prospects.
e. Conduct outbound calls by using referral sources and call journals.
f. Actively participate in sales meetings and offer creative ideas.
g. Use all sales tools, including profiling customers' needs, through the use of various technologies to ensure a consistent and valued customer experience.
h. Maintain current knowledge on Comerica products.
a. Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures. Ensure compliance and completion of necessary compliance related training.
b. Adhere to all contact center audit and compliance standards.
c. Control losses by following policies and procedures.
d. Successfully complete Contact Center training.
a. Support our national contact centers and customers in various markets.
b. Participate in team meetings, huddles and training.
c. Provide suggestions to activities as it relates to promoting products.
No relocation assistance is provided for this position.
Travel is not required of this position.
* High school diploma OR general education diploma (GED)
* 3 years of retail sales or financial sales OR 3 years call/contact center experience AND 1 year of sales experience
* 3 years customer service experience
* 2 years Microsoft Windows applications, systems data entry AND internet search experience
As a part of our review and selection process, you may be invited to complete a Video Interview for further consideration.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled