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Call Center Workstream Lead - Minneapolis, MN - Contract to Hire

01/26/2019Call Center
Job Location:
Minneapolis, MN
Metro Area:
MN - Minneapolis
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Health care leaders turn to Optum Advisory Services (OAS) for guidance, insights and practical strategies to help assert control over their organization’s future. We are more than just consultants. We are also operators with real-world health care experience, which helps clients hardwire and sustain more meaningful results that would otherwise not be achievable. As integrators across Optum, we deliver unique client-focused strategies and impact. Our proven track record driving success across the entire health care continuum empowers clients to grow, thrive and disrupt.  As part of our elite team, you will work with all levels of the business, ensuring deliverables align with business requirements, with measurable results. There's never been a more exciting time to work in health care where performance and innovation can fuel your life's best work.(sm) Qualified candidates should have experience either setting up a call center or managing a call center. Although this is an individual contributor role, you will be part of a team which is starting a new call center. There will be 500 to 600 people in the call center. This call center will handle appointment scheduling with various doctors, on behalf of military veterans.  Primary Responsibilities: Workstream lead (Train Delivery Lead) for the Appointment Scheduling Call Center Determine peak times for the call center, and project the proper number and skills of staff which are need to be scheduled during peak times Act as the delivery lead for appointment scheduling Drive the work to set up the appointment scheduling workstream Assisted by a Project Manager  Work with Sr. Leaders and other Train Delivery leads for the other areas in the project Follow through on requirements from our client


Required Qualifications: 5+ years with CRM Call Center System experience 1+ years leadership experience in a Call Center 1+ years experience working with an IVR (Interactive Voice Response system) 1+ years experience with IEX Scheduling software or similar product 1+ years Call Routing experiencePreferred Qualifications: Experience as a TDL (Train Delivery Lead) Experience working in the Military, or with the Military Healthcare Industry experience  Good verbal and written communications skills Ability to work effectively in a fast paced environment Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Call Center, Workstream Lead, Minneapolis, Eden Prairie, MN, Minnesota, Minnetonka
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