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InContactMonitor your agents’ performance and give them helpful coaching and training with our Quality Management solution. Capture your staff’s interactions with customers and quickly score them against pre-defined criteria. more
Five9Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. more
VoltDelta
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VoltDelta delivers exceptional customer service with their virtual contact center solution. They engage your customers within their channel of choice and scale. VoltDelta will help you to design and proactively fulfill your contact center vision. more
1 eGain - Customer Engagement with ‘SuperChat’
The first of it's kind solution, eGain SuperChat empowers businesses to proactively engage customers beyond text chat with unified chat, video, voice and c ... more
eGain Communications
2 White Paper
Automatic Call Distributor (ACD) Interactive Voice Response (IVR) Workforce Optimization (WFO) Workforce Management (WFM) Cloud Contact Center Platform ECHO Customer Survey Call Center Software more
InContact
3 Webinar
Roundtable: Analytics and Business Intelligence 2017 more
CRMXchange.com
AmeyoContact Center Software - Manage Customer Interactions like a pro, setup an Enterprise level professional contact center without investing in hardware, installation, and infrastructure more
Interactive Intelligence
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From a single integrated platform, your business gets ACD, Multichannel Queuing, VoIP, Predictive Dialing, Call Recording, Speech Analytics, Workforce Management, Unified Messaging, IVR, and eServices. more
4 Conference
Contact Center Expo & Conference May 22-25, 2017 | Orlando, FL more
ICMI
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