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MetricNet
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All of the managed service programs we design and operate begins with a customer interaction analysis. This helps to develop a personalized contact center customer experience analysis program quickly that will leverage your existing investments. more
Direct Voice SolutionsDirect Voice Solutions is focused on offering best-in-class technology for Social Media Monitoring and Engagement, Dedicated Agent Solutions and Automated Agent. more
BunchballEveryone knows it’s more expensive to acquire a new customer than to retain a current one. But did you realize that, according to Gartner, a simple 5 percent increase in customer retention can increase profits by 25-125 percent? more
1 Webinar
AI or Humans - Finding the Customer Experience Sweet Spot more
CRMXchange.com
2 Webinar
Tech Showcase - Chatbots, Virtual Agents and Your Contact Center more
CRMXchange.com
IntelliResponse Systems IncIntelliResponse Virtual Agent technology provides intelligent, automated assistance that helps your consumers perform online tasks and get immediate answers to their questions in web, mobile and social channels. more
eGain
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One size doesn't fit all in web self-service! The same approach to self-service will not work for every type of customer. eGain SelfService enables organizations to provide distinctive, productive, and brand-aligned self-service experiences. more

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