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Customer Experience

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MetricNet
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All of the managed service programs we design and operate begins with a customer interaction analysis. This helps to develop a personalized contact center customer experience analysis program quickly that will leverage your existing investments. more
Direct Voice SolutionsDirect Voice Solutions is focused on offering best-in-class technology for Social Media Monitoring and Engagement, Dedicated Agent Solutions and Automated Agent. more
BunchballEveryone knows it’s more expensive to acquire a new customer than to retain a current one. But did you realize that, according to Gartner, a simple 5 percent increase in customer retention can increase profits by 25-125 percent? more
1 eBook: 5 Critical Requirements for a Future-Ready Contact Center
Does your contact center deliver a seamless omnichannel customer experience? Is it easy to add digital channels such as mobile, social media and web for ... more
Genesys
2 Contact Center Demo & Conference - Orlando, FL | May 22-25, 2017
With the largest network of your peers and comprehensive contact center instruction, Contact Center Demo & Conference is the place to be in October ... more
ICMI
3 The Do's and Don'ts of Web Chat - eBook
Web chat is quickly becoming the preferred communication channel for today's online consumer. ... more
Aspect
IntelliResponse Systems IncIntelliResponse Virtual Agent technology provides intelligent, automated assistance that helps your consumers perform online tasks and get immediate answers to their questions in web, mobile and social channels. more
eGain
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One size doesn't fit all in web self-service! The same approach to self-service will not work for every type of customer. eGain SelfService enables organizations to provide distinctive, productive, and brand-aligned self-service experiences. more
4 Verint Impact 360 Speech Analytics
See how Verint's technical approach makes its Speech Analytics solution the easiest way for users to understand the drivers of issues critical to your busi ... more
Verint Systems, Inc.
5 Conference
Shaping the Journey of the Connected Customer: Best Practices in Customer Engagement (online Virtual Conference, March 20-24) more
CRMXchange.com
6 Webinar
Millennials vs. Boomers – Are There Any Differences? more
CRMXchange.com
7 Webinar
Tech Showcase: Why Being One with the Cloud is the Answer for Callback more
CRMXchange.com
8 Webinar
Roundtable: Analytics and Business Intelligence 2017 more
CRMXchange.com
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