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|Delivering exceptional customer experience means your call center must be ready to respond in real-time to constantly changing business conditions, and call volumes. Intradiem has the solutions to make sure your staffed is prepared. more|
|Miratel is a 24/7,customer-centric outbound/inbound call center, eCommerce & mail house located in Toronto. We deliver clients superior service & support in a results driven environment based on a platform of high corporate responsibility standards more|
eBook: 5 Critical Requirements for a Future-Ready Contact Center
Does your contact center deliver a seamless omnichannel customer experience? Is it easy to add digital channels such as mobile, social media and web for ... more
ICMI Contact Center Training Symposium dates announced for 2017
If you're a contact center professional looking to enhance your knowledge on a wide range of subjects, ICMI Training Symposiums are the place to be. ... more
The Do's and Don'ts of Web Chat - eBook
Web chat is quickly becoming the preferred communication channel for today's online consumer. ... more
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