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Multichannel

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IntradiemDelivering exceptional customer experience means your call center must be ready to respond in real-time to constantly changing business conditions, and call volumes. Intradiem has the solutions to make sure your staffed is prepared. more
Miratel Solutions IncMiratel is a 24/7,customer-centric outbound/inbound call center, eCommerce & mail house located in Toronto. We deliver clients superior service & support in a results driven environment based on a platform of high corporate responsibility standards more
1 eBook: 5 Critical Requirements for a Future-Ready Contact Center
Does your contact center deliver a seamless omnichannel customer experience? Is it easy to add digital channels such as mobile, social media and web for ... more
Genesys
2 ICMI Contact Center Training Symposium dates announced for 2017
If you're a contact center professional looking to enhance your knowledge on a wide range of subjects, ICMI Training Symposiums are the place to be. ... more
ICMI
3 The Do's and Don'ts of Web Chat - eBook
Web chat is quickly becoming the preferred communication channel for today's online consumer. ... more
Aspect
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