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Speech Analytics

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GenesysGenesys is a leading provider of customer engagement and contact center solutions. more
CallFinderCallFinder’s call center analytics reporting solution uses powerful phonetic indexing technology to analyze speech and categorize every call into custom search definitions that you create, based on your business objectives. more
1 Revolutionizing Contact Center Quality Management With Speech Analytics
With traditional Quality Management, it’s hard to accurately measure customer service quality. First, costs typically mean you’re working with a small samp ... more
2 Webinar
Discovering the ROI of Call-Back Solutions for Your Contact Center more
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