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|Genesys is a leading provider of customer engagement and contact center solutions. more|
|CallFinder’s call center analytics reporting solution uses powerful phonetic indexing technology to analyze speech and categorize every call into custom search definitions that you create, based on your business objectives. more|
Revolutionizing Contact Center Quality Management With Speech Analytics
With traditional Quality Management, it’s hard to accurately measure customer service quality. First, costs typically mean you’re working with a small samp ... more
Discovering the ROI of Call-Back Solutions for Your Contact Center more
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