What you’ll be doing...
This position is part of the Contact Center team that will work on site at the customer’s facility. You will manage and support the Contact Center routing environment, including call ICM, CUSP, and CVP. You will also perform analytical functions and provide advanced telecom support of the Contact Center and DR plan activations (in storm situations) working closely with the customer teams. You will work closely with engineering, architecture, application, governance, incident and problem management teams to meet SLAs and to ensure operational efficiency and reliability for voice services and the contact center.
What we’re looking for...
You’ll need to have:
Even better if you have:
This position will be based in Northborough, MA.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.