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Clinical Administrative Coordinator - Brentwood, TN

01/23/2019Call Center
Job Location:
Brentwood, TN
Metro Area:
TN - Nashville
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking Clinical Administrative Coordinators who share our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work. (sm) What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.Primary Responsibilities:Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendanceDrafting of NOA / NOE letters for government and Commercial Specific clients and making outbound calls to client specific customersResponsible for ensuring the letter documentation meets client, regulatory and accreditation requirementsKnowledge of the State and Federal regulations concerning the services and benefitsMust demonstrate understanding of the program by selecting the correct letter templateOther duties as assigned by manager and / or director


Required Qualifications:High School Diploma / GED (or higher)1+ years of professional experience in an office / customer service environment1+ years of professional experience in Clerical or Administrator work1+ years of experience with Medical TerminologyPrevious experience working with Microsoft Office including Outlook (ability to create, edit, save, and send emails and appointments), Word (ability to create, edit, save, and send documents), and Excel (ability to create, edit, save, and send documents)Computer proficiency including, but not limited to, ability to learn new computer system applicationsAbility to work an 8 hour shift Tuesday through Saturday and work overtime if there is a business need (Tuesday - Friday the schedule will be 8:00 AM - 5:00 PM and Saturdays the schedule will be 6:00 AM - 3:00 PM)Preferred Qualifications:Bachelor's Degree (or higher)2+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties or 2+ years of Customer Service experience analyzing and solving customer problemsExperience working within the Healthcare Industry, Hospital, Physician's Office, or Medical Clinical setting, Medical Terminology, ICD and CPT codes, Medicare and / or Medicaid Services, Call Center environmentHealthcare or Insurance Benefits experienceExperience in a Medical office billing or Medical Assistant / ClerkExperience with production of NOA / NOE LettersKnowledge of Medicare, Medicaid, and Commercial programsSoft Skills:Ability to multi - taskExcellent oral and written communication skillsAbility to work in a fast - paced, dynamic, rapidly changing environmentStrong aptitude for working in a production driven environmentMust be a self - starter and able to work independentlyConstantly meet established productivity, schedule adherence, and quality standards while maintaining good attendanceCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, Brentwood, Tennessee, Healthcare, Clinical, Administrative, Letter
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