Qualifications:Required Qualifications:High School Diploma / GED (or higher)1+ years of professional experience in an office / Customer Service environmentPrevious experience working with Microsoft Office including Microsoft Outlook (ability to create, edit, save, and send documents), Microsoft Word (ability to create, edit, save, and send documents), and Microsoft Excel (ability to create, edit, save, and send documents)Previous experience working with a computer including, but not limited to, ability to learn new computer system applicationsAbility to work a full-time schedule within department hours of Monday - Saturday (Example schedule: Tuesday - Saturday 8:30 AM - 5:30 PM)Preferred Qualifications:Bachelor's Degree (or higher)Professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties OR Customer Service experience analyzing and solving customer's problemsExperience working within the Healthcare Industry, Hospital, Physician's Office, or Medical Clinical setting, Medical Terminology, ICD-10 and CPT codes, Medicare and / or Medicaid Services, call center environmentProfessional experience in a Clerical or Administrative support related roleExperience with Lotus NotesSoft Skills:Must be a self - starter and able to work autonomouslyStrong aptitude for working in a production driven environmentAbility to work in a fast - paced, dynamic, rapidly changing environmentExcellent oral and written communication skillsAbility to multi - taskCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, Honolulu, HI, customer service, healthcare, ICD-10, CPT codes, Medicare and/or Medicaid Services, call center environment.