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Clinical Administrative Coordinator - Pittsburgh, PA

03/01/2018Call Center
Job Location:
Pittsburgh, PA
Metro Area:
PA - Pittsburgh
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Our Customer Service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.Employees in this position include those responsible for initial Triage of members, Administrative Intake of members or managing the Admission / discharge information post-notification, and working with hospitals and the Clinical team. Function includes managing Incoming calls, managing requests for services from Providers / members, providing information on available Network services and transferring members as appropriate to Clinical staff. Also manages the Referrals process, processes Incoming and Outgoing Referrals, and Prior Authorizations. This function also includes Intake, Notification and Census roles.This will be an on-site Clinical Administrative Coordinator at our office on Two Allegheny Center Suite 600 - Pittsburgh, PA 15212.Primary Responsibilities: Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance Drafting of NOA / NOE letters for government and Commercial Specific clients Responsible for ensuring the letter documentation meets client, regulatory and accreditation requirements Knowledge of the State and Federal regulations concerning the services and benefits. Must demonstrate understanding of the program by selecting the correct letter template Other duties as assigned by manager and / or director


Required Qualifications: High School Diploma or GED 2+ years of professional experience in an Office / Customer Service environment 2+ years of professional experience in Clerical or Administrator work 1+ years of experience with Medical Terminology Previous experience working with Microsoft Word, Microsoft Excel, and Microsoft Outlook Computer proficiency including, but not limited to, ability to learn new computer system applications Ability to work an 8-hour shift Tuesday through Saturday (Tuesday - Friday the schedule will be 8:00 AM - 5:00 PM. Saturdays the schedule will be 6:00 AM - 3:00 PM.) and work overtime if there is a business need Preferred Qualifications: Bachelor's Degree or higher 2+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties, or 2+ years of Customer Service experience analyzing and solving customer problems Experience working within the Healthcare Industry, Hospital, Physician's Office, or Medical Clinical setting, Medical Terminology, ICD and CPT Codes, Medicare, Medicaid Services, and / or Call Center environment Healthcare or Insurance Benefits experience Experience in a Medical office billing or Medical Assistant / Clerk Experience with production of NOA / NOE Letters Knowledge of Medicare, Medicaid, and Commercial programs Soft Skills: Ability to multi-task Excellent oral and written communication skills Ability to work in a fast-paced, dynamic, rapidly changing environment Strong aptitude for working in a production driven environment Must be a self-starter and able to work independently Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM   Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.   Keywords: UHG, Healthcare, UnitedHealth
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