Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your lifes best work.
If you are looking for a way to help others, while you put your customer service skills to good use, this may be the career for you. As a Medical Collection Representative at Optum360, a fast-paced, high growth company within UnitedHealth Group, you will be contacting and consulting with patients and / or their families who have outstanding medical bills. You'll consult directly with our customers to identify reasons for late payments and set up payment plans that are mutually agreeable. Your ability to communicate, persuade and convey payment urgency is critical to the overall success of our company. Your work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burden. At the end of the day, you'll know you are doing your life's best work.
This function is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries / issues. Responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and / or outside agencies in more complex collection cases.This role will be responsible for insurance follow-up and billing. Must have experience with billing UB-04s. Managed Care, Medicaid, and some Medicare knowledge is required. Primary Responsibilities:
Contacts customers through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
Obtains agreement, after discussion with customer, on potential balance payoff and / or payment terms within stated level of authority and guideline limits
Performs research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information
Prepares and submits reports to internal management on status of outstanding medical bills and proposed / planned payment settlement details
May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity
Moderate work experience within own function
Some work is completed without established procedures
Basic tasks are completed without review by others
Supervision / guidance is required for higher level tasks
High School Diploma /GED
3+ years Customer Service Representative (CSR) experience OR 3+ years of experience in an office setting, call center setting or phone support role using the telephone and computer consistently
2+ years of Insurance collections follow-up experience
2+ years of working with collections with Medicare and or Medicaid
Knowledge of Explanation of Benefits (EOB) and medical terminology
Ability to work in a fast paced, production environment
There are several steps in our hiring process it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.Careers with OptumInsight.Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to doyour lifes best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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