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Collections Representative - Rancho Cordova, CA

12/20/2017Call Center
Job Location:
Rancho Cordova, CA
Metro Area:
CA - Sacramento - Stockton - Modesto
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Position Description:Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your lifes best work.SMIt takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic and persistent person who can see past the challenge to a successful outcome. If thats you, get with us because this role at UnitedHealth Group is all about special. Youll consult directly with our customers who have outstanding medical bills to identify reasons for overdue payments and set up payment plans that are mutually agreeable. Its a key role and it will take all your skills. Join us and discover the exceptional training, support and opportunities to grow that youd expect from a Fortune 6 leader. Primary ResponsibilitiesPerform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant informationUse mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balancesObtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limitsPrepare and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement detailsThis is a challenging role that requires providing best in class service to our customers during their times of difficulty. Its a fast-paced environment that requires focus and ability to multi-task throughout the day. This is a 40 hour, full time role working flexible shifts, sometimes including evenings or Saturdays. We require our employees to be flexible enough to work any shift, any day of the week during those hours.

Qualifications:

Required Qualifications: High School Diploma / GED (or higher) 1+ years of customer service experience or 1+ years of experience in an office setting environment, call center setting or phone support role Preferred Qualifications: 2+ years of billing or collections experience Claims follow - up, appeals process and other focused review processes experience Healthcare billing / collections related experience Knowledge of Medicare billing regulations and requirements including claim submission, claims follow - up, appeals process UB92 and 1500 bill forms and filing requirements Knowledge of managed care and commercial insurance / self - pay regulationsSoft Skill:Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs Careers with OptumInsight.Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to doyour lifes best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Key words: Healthcare, health care, Managed Care, Billing Representative, Billing, Collections, Claims, Customer Service, Medical Billing
 
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