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Collections Representative - Rancho Cordova, CA

09/28/2018Call Center
Job Location:
Rancho Cordova, CA
Metro Area:
CA - Sacramento - Stockton - Modesto
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
It takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic and persistent person who can see past the challenge to a successful outcome. If that's you, get with us because this role at UnitedHealth Group is all about special. You'll consult directly with our customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable. It's an important role and it will take all of your skills. Join us and discover the exceptional training, support and opportunities to grow that you'd expect from a Fortune 6 leader. This is a challenging role that requires providing best in class service to our customers during their times of difficulty. It's a fast paced environment that requires focus and ability to multi-task throughout the day. This is a 40 hour, full time role working flexible shifts, sometimes including evenings or Saturdays. We require our employees to be flexible enough to work any shift, any day of the week during those hours.This function is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries / issues. Responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and/or outside agencies in more complex collection casesPosition is located at: 3215 Prospect Park Dr.  Rancho Cordova, CA 95670Primary Responsibilities:Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant informationUse mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balancesObtain agreement on potential balance payoff and / or payment terms within stated level of authority and guideline limitsPrepare and submits reports to internal management on status of outstanding medical bills and proposed / planned payment settlement detailsModerate work experience within own function.Some work is completed without established procedures.Basic tasks are completed without review by others.Supervision / guidance is required for higher level tasks.


Requirements:High School Diploma / GED or higher 1+ years of experience in Billing and / or Collections (Revenue Cycle or Hospital environment)Ability to create, copy, edit, send, and save within Microsoft Word and Microsoft OutlookExperience in interpreting Payer Contracts and determining accurate payments on patient accountsExperience using Microsoft Excel (data entry, reviewing reports, sort / filter and open / edit / saving documents)Preferred:Medicare or Medicaid ExperienceCareers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: voice analytics, call center, excel, NPS, Medicare, Medicaid, Collections, Billing, UHG, United Health Group
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