As a licensed insurance agent in a high performing sales organization you will telephonically help educate consumers, offer next steps in helping them enroll, and build relationships.
Humana is seeking Telesales Specialist who will serve as a consumer advocate in order to assess their healthcare needs and then build a comprehensive solution. You will also take part in outbound efforts to help connect with members and/or prospects. Using sales techniques and relationship building skills, as well as product and process expertise, the Telesales Specialist will guide the consumer in making an informed decision.
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* Section 1557 of the Affordable Care Act, Ch. 45 CFR 92.5 requires the use of qualified bilingual/multilingual staff to communicate with beneficiaries. Any employee who communicates with beneficiaries in a language other than their primary language is required to take a language proficiency assessment. The assessment given must be the Interagency Rating Scale (ILR) developed by the Federal Government to assess the ability to be able to speak, read and write in both languages without limitations or assistance.
You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer.
Please note that as part of the requirement for the Telesales Specialist; you must either currently possess or you must be able to obtain a State Insurance license. Please be aware that in order to begin the process with your states insurance agency, you will be required to answer several background questions including, but not limited to the following*:
*This list is not all inclusive but simply a snapshot of the type of questions you will be asked by your state department of insurance.
Please be aware that the short list above is only intended to provide guidance and may not include the complete list of background check questions asked by your Department of Insurance agency. For additional questions, please refer to your states DOI web site: http://www.fldfs.com/division/Agents/Licensure/General/PriorCrimHist.htm for a complete application and list of background questions.