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Community Outreach Specialist - Ridgeland, MS

02/05/2019Call Center
Job Location:
Ridgeland, MS
Metro Area:
MS - Jackson
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.   You never thought your career could help millions of lives. Well, here you can. As a Community Outreach Specialist, you'll utilize innovative strategies and programs to ensure access to health care coverage for the underserved and impact millions of lives. You'll use your energetic, empathetic approach to marketing and improvement to membership experience. Through community marketing and outreach, and in enhancing membership experience efforts, you will have direct impact on membership growth and retention. You'll use your creativity, strategic lens and outspoken attitude to be part of an elite team to rewrite the history of UnitedHealth Group. Join us and start doing your life's best work.SM   Primary Responsibilities: Acts as UnitedHealthcare Community Plan outreach representative at community events, health fairs, community meetings and activities of the health planEstablishes our presence in the community and visibility to members and prospective members by creating a full calendar of outreach opportunities, securing participation in established events, and setting up and conducting our own activitiesDevelops and strengthens relationships with key partners, including community - based partners, faith - based organizations, provider groups, governmental agencies and more, who serve our members and Medicaid eligible individualsSets up event participation, including setting up booth / table, collateral materials, games and engagement interactions, and other supplies for exhibits and meetings with communitySupports health education activities programs and campaigns in clinics, community centers, farmer's markets and partner locationsAssists in tracking, organizing and ordering collateral and health education materials and giveawaysCollects and manages outreach and event data to track effectiveness of activities and other key metricsAssists marketing manager in preparation of plan reporting on membership and outreach activities, and provides analysis on implications of data for senior managementAnalyzes enrollment and disenrollment trends in target service areas as well as among membershipAssists the member service manager in preparation of various required membership reportsDevelops internal guidance and training materials regarding member services that are consistent with outreach effortsAssists in the engagement of the call centerAssists in the tracking of membership statistics and data and provide reports to state partners and the leadership teamAssists in the analysis of the Consumer Assessment of Healthcare Providers and SystemPerforms all job duties in accordance with the contractual and regulatory compliance requirementsParticipates in telephonic outreach, redirecting questions to appropriate persons, as neededWorks on special projects and all other professional duties as assigned


Required Qualifications: Bachelor's Degree (or higher) OR High School Diploma / GED with 8+ years of community outreach and member services experience1+ years of experience building and maintaining Client relationshipsExperience conducting presentations to community stakeholders and leadersMust have access to reliable transportation to travel within designated area for both planned and unplanned events or meetingsMust be willing to travel up to 75% of the timeMust be able to work standard business hours with the ability to work events on nights or weekends as needed Preferred Qualifications: Medicaid / Healthcare knowledgeMarketing and Communication experiencesBilingual fluency with English and Spanish is a plus Soft Skills: Written and communication skills Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV / AIDS and high - risk pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM   Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   Keywords: UnitedHealth Group, Community Outreach Specialist, Mississippi, membership outreach, community relations, healthcare, outreach
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