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Community & State Consumer Retention Specialist Supervisor - Green Bay, WI

12/23/2017Call Center
Job Location:
Green Bay, WI
Metro Area:
WI - Green Bay
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Turn on the news on any night of the week and youre likely to hear about the changes that are sweeping through our health care system. Its dramatic and each day presents a new set of challenges. And thats where companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses, is taking the lead. We see those challenges as opportunities but we cant do it alone. Youll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.This role is equally challenging and rewarding. Youll need to stay positive at all times especially in difficult situations. Youll be asked to mentor, challenge and communicate effectively with all different types of people.Primary Responsibilities:Coordinate and supervise daily / weekly / monthly activities of a team membersSet priorities for the team to ensure task completion and performance goals are metCoordinate work activities with other supervisors, managers, departments, etc.Identify and resolve operational problems using defined processes, expertise and judgmentProvide coaching, feedback and annual performance reviews as well as formal corrective action

Qualifications:

Required Qualifications: High School Diploma / GED (or higher) 2+ years of Supervisory / Leadership experience Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system application Availability to work 40-45 hours per week within the operating hours of 7:00 am - 7:00 pm M-F, with flexibility to adjust schedules, this could include Holidays and Weekends based on business needsPreferred Qualifications: 3+ years of Customer Service and / or Call Center experience analyzing and solving customer problems Healthcare related experience Bilingual Opportunity for individuals fluent in both Spanish and EnglishSoft Skills: Understand & supportive of the companys vision and mission linked to direct application of methods and strategies to accomplish Community and State business goals Self-driven goal oriented individual with the desire to go above and beyond for a consumer while meeting business metrics Ability to demonstrate United HealthCares Core Values with internal and external interactions Effective organizational skills with a personal focus to complete tasks within communicated deadlines, and ability to multi-task in a fast paced environment Excellent communication skills demonstrating high level writing and verbal skills. Effective with the dissemination of information and a good listener Team player with the ability to be flexible in a changing environment. Maintain a strong understanding of State Medicaid programs Ability to navigate through multiple systems, with a general understanding of the United HealthCare Products and Benefits Comfortable with Medicaid eligible client base and possesses compassion and understanding for the Medicaid populationCareers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, customer service advocate, customer service rep, Manager, Management, Supervisor
 
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