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Compliance Coordinator - Phoenix, AZ

12/04/2018Call Center
Job Location:
Phoenix, AZ
Metro Area:
AZ - Phoenix
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Energize your career with one of Healthcare’s fastest growing companies.    You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.  Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. Want to be part of something special? Come and help us make history. UnitedHealth Group and our OptumRX pharmacy benefits are helping to shape the change that is sweeping through health care today. Now, you can take advantage of some of the best training and tools in the world to help serve our customers and their care providers. In this role, you'll be responsible for the proper packing and shipping of home delivery prescriptions for our members to ensure contents arrive safely and on - time. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from a Fortune 6 leader.This role is challenging. You'll need to have strong attention to detail and a high level of accuracy. Ability to work in a fast - paced environment is essential as these prescriptions are critical to our members' health and well - being.Primary Responsibilities:Daily reporting of adverse events to manufacturer partners and the FDA via data entry from QRS libraryManagement of QRS Library Adverse Event queueMaintain a compliance of reporting all notified adverse events within one business day of awarenessMaintain document control of required adverse event reporting formsCorrespond with manufacturer partners on information request via email, mail and telephonePerform document review to ensure no missed adverse events by Avella staffReview metrics on reported adverse eventsCoordination with QA and operations teams on compliance requirementsReconciliation reporting with manufacturer partners on a weekly, monthly, or quarterly basisOversight of data entry of alpha and numerical clinical information into Electronic Data Interface (EDI), and Data Distribution Center (DDC)systemsEnsure clinical data is in compliance with policies and proceduresEnsure timely completion of all data entry and maintenance of system filesProtect the integrity of the clinical data.


Required Qualifications:High School Diploma / GED (or higher)2+ years of data entry experience – alpha and numerical6+ months of experience with specialty pharmacy6+ months of familiarity with safety databases, data entry platforms, adverse event data collection process, call center, product complaintsIntermediate proficiency (or better) with Microsoft Word, Microsoft Excel, and Microsoft Outlook including the ability to create, open, save, edit, and send documents, spreadsheets, and emailsAbility to work between the hours of 6:00 am - 7:00 pm Monday through FridayPreferred Qualifications:Bachelor's Degree (or higher)Prior Safety database experienceUnderstanding of medical terminologyWorking knowledge of good documentation practicesSoft Skills:Strong interpersonal skillsAbility to work well under pressure in a fast paced working environmentDetail orientedAbility to perform quality work within deadlines and minimal supervisionGood organizational skillsAbility to manage and prioritize multiple tasks and lead changeExcellent verbal and written communication skillsOptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.   If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Compliance, safety, documentation, data entry, databases, call center, product complaints, shipping, customer service, packaging, labeling, call center, shipping clerk, warehouse, Optum, OptumRx, UnitedHealth Group, customer service representative, phone support, dispute resolution, healthcare, health care, UnitedHealthcare, UnitedHealth Group, Optum, OptumRX, pharmacy, pharmacy technician, prescription, RX, Pharm Tech, Licensed Pharm Tech, Pharmacy Clerk, Pharm Clerk
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