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Best practices

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The ICMI Site Certification Program is a comprehensive management approach that employs a mix of specialized tools, cross-industry best practices, assessments, and proven systems that deliver sustained contact center efficiency and effectiveness. more
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MetricNet is the leading source of benchmarks, scorecards, and performance metrics for Information for Technology and Call Center Professionals worldwide. more
1 Conference
June 26 – 30, 2017 | The Mirage, Las Vegas, NV more
CCW Digital
2 Webinar
Roundtable: IVR and Self-Service 2017 more
3 Webinar
Workshop: The Connected Digital Experience more
4 Webinar
Discovering the ROI of Call-Back Solutions for Your Contact Center more
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