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Best practices

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ICMI
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The ICMI Site Certification Program is a comprehensive management approach that employs a mix of specialized tools, cross-industry best practices, assessments, and proven systems that deliver sustained contact center efficiency and effectiveness. more
MetricNet
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MetricNet is the leading source of benchmarks, scorecards, and performance metrics for Information for Technology and Call Center Professionals worldwide. more
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Best Practices: Quality Management on the Customer Experience more
CRMXchange.com
2 Webinar
Doing More with Less? 3 Tips to Gain Budget and Mindshare for Your Contact Center more
CRMXchange.com
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