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|Envision’s Click2Coach has been transforming contact centers for over 20 years. Whether your contact center has 5 agents or 1000, you can enjoy all the benefits of an enterprise-level solution. more|
|Customer interaction recordings are rich with insight on customer interactions. With Impact 360 Speech Analytics, you can glean valuable intelligence from thousands—even millions—of customer calls quickly, so you can take action quickly. more|
|ClearView provides cloud-based performance management dashboards that deliver real-time data and business intelligence for all levels of call center operations. more|
Revolutionizing Contact Center Quality Management With Speech Analytics
With traditional Quality Management, it’s hard to accurately measure customer service quality. First, costs typically mean you’re working with a small samp ... more
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