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Planning / Strategy

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Site Selection Group, LLCSite Selection Group is a leading site selection firm providing comprehensive services for call center operations seeking to locate in the optimal communities. Our executives have completed over 500 call center site selection projects. more
BunchballEveryone knows it’s more expensive to acquire a new customer than to retain a current one. But did you realize that, according to Gartner, a simple 5 percent increase in customer retention can increase profits by 25-125 percent? more
1 ICMI Contact Center Symposium
June 26-29, 2017 - ALEXANDRIA, VA This unique training opportunity has everything you need to solidify your career and improve your skills. ... more
ICMI
2 Contact Center Demo & Conference - Orlando, FL | May 22-25, 2017
With the largest network of your peers and comprehensive contact center instruction, Contact Center Demo & Conference is the place to be in October ... more
ICMI
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