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|ICMI is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. more|
|Our online software has helped thousands of organizations configure the most accurate, valid tests for pre-employment and skills gap assessment. Efficiently, affordably, and with full compliance. more|
|Michael Pedone, founder and CEO of SalesBuzz.com, is a name well known to many in the world of online business. He launched an internet marketing company during the dot com meltdown and turned it into a massively successful venture. more|
Online Training by the Professionals at ICMI
ICMI now offers the perfect solution to train agents in an accessible, affordable, and effective manner. Our agent training is based on 30 years of ... more
Managing Training: Who, What, and When! more
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