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CCW DigitalFormed through the union of Call Center Week, Customer Management IQ, reigns as the most significant community, resource hub and advisory for call center and customer experience professionals. more
1 Revolutionizing Contact Center Quality Management With Speech Analytics
With traditional Quality Management, it’s hard to accurately measure customer service quality. First, costs typically mean you’re working with a small samp ... more
Genesys
2 Conference
Contact Center Expo & Conference May 22-25, 2017 | Orlando, FL more
ICMI
3 Conference
June 26 – 30, 2017 | The Mirage, Las Vegas, NV more
CCW Digital
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