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|Formed through the union of Call Center Week, Customer Management IQ, reigns as the most significant community, resource hub and advisory for call center and customer experience professionals. more|
Revolutionizing Contact Center Quality Management With Speech Analytics
With traditional Quality Management, it’s hard to accurately measure customer service quality. First, costs typically mean you’re working with a small samp ... more
Contact Center Expo & Conference May 22-25, 2017 | Orlando, FL more
June 26 – 30, 2017 | The Mirage, Las Vegas, NV more
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