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|With the right analytics solution, Big Data can be an invaluable resource in your contact center. Using data analysis, you can accurately predict customer behavior and trends, and ensure that your customer’s experience matches their expectations. more|
|Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. more|
|VoltDelta delivers exceptional customer service with their virtual contact center solution. They engage your customers within their channel of choice and scale. VoltDelta will help you to design and proactively fulfill your contact center vision. more|
eBook: 5 Critical Requirements for a Future-Ready Contact Center
Does your contact center deliver a seamless omnichannel customer experience? Is it easy to add digital channels such as mobile, social media and web for ... more
eGain - Customer Engagement with ‘SuperChat’
The first of it's kind solution, eGain SuperChat empowers businesses to proactively engage customers beyond text chat with unified chat, video, voice and c ... more
Automatic Call Distributor (ACD) Interactive Voice Response (IVR) Workforce Optimization (WFO) Workforce Management (WFM) Cloud Contact Center Platform ECHO Customer Survey Call Center Software more
|LiveOps gives companies a 24/7, 360-degree ability to connect with their customers faster, better, and more efficiently. Companies and brands can now engage in two-way, real-time interaction on the customer's channel of choice. more|
|From a single integrated platform, your business gets ACD, Multichannel Queuing, VoIP, Predictive Dialing, Call Recording, Speech Analytics, Workforce Management, Unified Messaging, IVR, and eServices. more|
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