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Quality

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InContactMonitor your agents’ performance and give them helpful coaching and training with our Quality Management solution. Capture your staff’s interactions with customers and quickly score them against pre-defined criteria. more
HigherGround, IncHigherGround, Inc. is a premier software developer of call recording, data integration and reporting tools with applications used by call centers as well as by public safety, financial services, healthcare, government and many other industries. more
ClearView
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ClearView provides cloud-based performance management dashboards that deliver real-time data and business intelligence for all levels of call center operations. more
1 Revolutionizing Contact Center Quality Management With Speech Analytics
With traditional Quality Management, it’s hard to accurately measure customer service quality. First, costs typically mean you’re working with a small samp ... more
Genesys
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