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Workforce Optimization

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USAN
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USAN offers a communications network, hosted contact center technology and customer engagement platform that can be integrated to manage every aspect of the customer life cycle in any communications channel. more
IntradiemDelivering exceptional customer experience means your call center must be ready to respond in real-time to constantly changing business conditions, and call volumes. Intradiem has the solutions to make sure your staffed is prepared. more
InContactMonitor your agents’ performance and give them helpful coaching and training with our Quality Management solution. Capture your staff’s interactions with customers and quickly score them against pre-defined criteria. more
1 Conference
Shaping the Journey of the Connected Customer: Best Practices in Customer Engagement (online Virtual Conference, March 20-24) more
CRMXchange.com
2 White Paper
Automatic Call Distributor (ACD) Interactive Voice Response (IVR) Workforce Optimization (WFO) Workforce Management (WFM) Cloud Contact Center Platform ECHO Customer Survey Call Center Software more
InContact
3 Webinar
Doing More with Less? 3 Tips to Gain Budget and Mindshare for Your Contact Center more
CRMXchange.com
Envision IncEnvision’s Click2Coach has been transforming contact centers for over 20 years. Whether your contact center has 5 agents or 1000, you can enjoy all the benefits of an enterprise-level solution. more
Verint Systems, Inc.Customer interaction recordings are rich with insight on customer interactions. With Impact 360 Speech Analytics, you can glean valuable intelligence from thousands—even millions—of customer calls quickly, so you can take action quickly. more
NICEMuch has been done to connect with consumers when and where, and using the devices and media they prefer. It’s time to empower employees, managers and executives with the flexibility and freedom to use mobile devices to relate to their enterprise. more
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