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Customer Care Analyst - Rancho Cordova CA - (Job Number: 1800010)

01/02/2018Call Center
Job Location:
Rancho Cordova, CA
Metro Area:
CA - Sacramento - Stockton - Modesto
Company Name: The Hartford
Website:  Click to Visit
We have an excellent Customer Service opportunity in Rancho Cordova, CA to join our Group Benefits team! At The Hartford, you will receive competitive pay, paid training and career development opportunities.   Care, Compassion, and Service. Its what we do.   Interested?  Ask us about our truly diverse and inclusive environment and tremendous community spirit.     WHAT ARE THE RESPONSIBILITIES OF THE POSITION?   
  • The Customer Care Analyst services callers with Short Term Disability and Leave Management Claims.
  • Provide Exceptional Customer Service to all customers within a virtual contact center.
  • Handle calls daily. Discuss claim status and ensure compliance with policy provisions and state/federal regulations.
  • Work successfully in a fast-paced environment.


  • Exceptional customer service skills.
  • Critical Thinking skills and decision making ability. 
  • Time management skills and ability to multi-task are key components of this fast-paced position.
  • Effective communication skills both written and verbal. 
  • Proficiency with MS Office applications.
  • Strong computer knowledge.
  • Ability to perform effectively in a team environment. 
  • Associates degree preferred.



    • Deliver Outcomes Demonstrate a bias for speed and execution that serves our shareholders and customers.

    • Operate as a Team Player Work together to drive solutions for the good of The Hartford.

    • Build Strong Partnerships Demonstrate integrity and build trust with others.

    • Strive for Excellence Motivate yourself and others to achieve high standards and continuously improve


    This position starts February 19 2018. The training schedule will be Monday - Friday 8:00am - 4:30pm.  The work schedule will be Monday - Friday from 9:30am - 6:00pm PST.



    If you are a self-starter have an entrepreneurial spirit energy and a positive attitude this position is for you.



    As a condition of employment you will be required to successfully complete a multi-week New Hire Training Course and upon completion obtain a passing score on the final course assessment.  Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.



    Pre-Employment Assessment:

    A pre-employment assessment will be sent to you via email once you apply if you havent previously taken one in the past 6 months. Any appropriate next steps in the process will be shared within 1-2 weeks of receiving your completed assessment.  Be sure to check e-mail regularly for any status updates.  To avoid emails from The Hartford being directed into spam add"> to your contacts.



    Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression



     Call Center

     Customer Service


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