Working at Transamerica is more than a job.
We’re a lifeline to families in times of need.
We help people retire with grace and dignity.
We help people sleep easier, knowing that they’re ready for whatever comes.
In short, it’s work that matters.
Job Description Summary
As a customer care professional, you receive inbound phone inquiries from our customers. Your goal each day is to ensure each interaction you have with our customers results in a great and positive experience, turning them into net promoters of Transamerica!
Here are the core responsibilities expected from our customer care professionals:
Provide solutions to customers! Our employees are empowered to make good business decisions based on the needs of our customers and our current business practices by providing complete and accurate information regarding life and health insurance, retirement and annuity investment products while focusing on customer satisfaction.
Look for and be proactive for ways to make it easy for our customers to do business with us!
Show the customer your care on each and every inquiry! As the voice of our company and as a customer care professional, it’s important for you to personalize and express your care and concern for the customer using your skills to effectively resolve their service request or problem.
As a financial services company, we work hard to ensure we have our customers’ trust with their investments. Within this role, we express confidence via our voice tone, along with our actions, to our customers to demonstrate they have our trust regarding their financial security.
In a customer centric company, team work is very important! We want to ensure our customers end each interaction with us knowing they have made the right decision investing their future with us by thinking we have good people!
Working for Transamerica is rewarding; however, we do have daily, monthly and annual quality and productivity goals and metrics that need to be achieved. Your leadership team is dedicated to working with you to achieve our goals, ensuring you grow professionally as well.
In order to join the Transamerica family, we expect our customer care professionals to:
Have a high school diploma or equivalent
Up to one year experience of contact center and / or customer service experience
Fundamental computer knowledge and maneuverability with windows applications
Our preferred qualifications are:
General understanding of life and health insurance
Knowledge of retirement and annuity investment products
Excellent verbal and written communication skills
Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.
Ability to maintain confidentiality of customer and company information.
At Transamerica we promote a Future Fit mindset. What is a Future Fit mindset?
Acting as One fosters an environment of positive collaboration
Accountability allows us to own the problem as well as the solution
Agility inspires new ideas, innovation and challenges the status quo
Customer Centricity encourages an above and beyond approach to our customer
Normal office environment
May work varied shifts
Some positions offer Spanish bilingual differential
Equal Opportunity Employer:
Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.
Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: email@example.com
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Candidates Must apply via our web site.