As a Customer Care Analyst on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, youll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 4 weeks of paid training, as well as ongoing coaching and development to ensure your success.
Location: 1 Griffin Road North. Windsor, CT 06095
Start Date: 02/18/2019
Training Hours: Monday - Friday 8:00 4:30 PM EST
Post Training Hours: To Be Determined; however must be available to work 8:00 am 8:00 pm EST
AS A CUSTOMER CARE ANALYST, you will
Handle calls daily within a contact center to discuss claim status and ensure compliance with policy provisions and state/federal regulations.
Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage the knowledge and resources to provide the appropriate solutions.
Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
Commit to learning and developing, including a better understanding of The Hartford products and business lines, both as an individual and as part of the group.
Act as a liaison with other departments to resolve problems.
Operate under the mindset of The Hartfords Behaviors: Deliver Outcomes, Operate as a Team Player, Build Strong Partnerships and Strive for Excellence.
QualificationsWHO YOU ARE?
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age