Apria Healthcare is Hiring Customer Quality Specialist in Chandler!
Looking for an exciting career helping people...here is the one!
With over 300 locations across the US, Apria Healthcare's mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer.
This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients.
Receives referral request for home equipment and services.
Provides information on equipment supplies and services.
Demonstrates professional etiquette and courtesy when interfacing with customers.
Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action.
Assesses patient needs and promotes company products and services.
Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
Handles Inbound/Outbound phone calls, emails and texts to patients and referrals.
Follows Apria's procedures for all transactions.
Follows Apria's Quality program to ensure that we give the best service to all customers.
Performs other duties as required.
Candidates Must apply via our web site.