DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
DISH is committed to being #1 in customer experience. The Customer Experience (CX) Insights team supports DISH in achieving this goal through its evaluation and analysis of critical customer journeys. A core component of the CX Insights team is the Voice of the Customer (VoC) program. This program builds rich insights by capturing experiential feedback throughout the customer life cycle. As a VoC Analyst, you will join a high performing group that is empowered to create a world class customer experience.
The desired candidate will guide the development of innovative research and survey methodology to provide actionable insight. Additionally, she/he will build relationships with cross-functional partners and use personal influence to gather support and create organizational buy-in.
Key responsibilities for the position include:
A successful VoC Analyst on the CX Insights team will have the following: