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Customer Service Inbound Only

11/02/2018Call Center
Job Location:
Orem, UT
Metro Area:
UT - Provo
Company Name: TalentTeam
892 North State Street
Orem, UT 84057
Website:  Click to Visit
Contact Name:  Hannah Anderson
Phone: 801 574 2767
TalentTeam is looking for skilled and enthusiastic Customer Service agents who can provide world class phone-based assistance to customers who need help with their retail banking systems. This is a permanent position, with benefits, with a brand new facility located in Orem. You will support retail store employees who need your expertise with the company’s banking system, which is an industry-leading, cutting edge system in use by retail stores all over the US. This position offers very thorough training, 100 percent paid, from industry experts. Hourly pay rate is $14, and it includes an outstanding benefits program!

Required Skills and Abilities include:

• Effective oral and written communication
• Proficiency with Microsoft Office applications
• Active listening
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and effectively
• Write informatively, clearly and accurately
• Set and achieve goals
• Attend to detail
• Plan and organize your day
• Solve basic problems using logic
• Work with an awesome team!

Tasks and Responsibilities include:

• Provide timely, efficient and professional service to all clients to ensure client satisfaction
• Manage a large volume of inbound and outbound support calls
• Identify customers’ needs, clarify information, provide direct support or guidance forward to resolution
• Follow step by step troubleshooting scripts for first line support
• Create problem tickets for all calls and e-mails received, enter the history of the problem and subsequent resolution if resolved at the Help Desk
• Track escalations through Tier II and Tier III to completion
• Monitor health of network, hardware, and software for customers

To apply, send your resume to Or, call Hannah at 801 574 2767. Text is 801 656 5150. Our office location is 892 North State Street in Orem. We need your talent!
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