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Customer Service Inbound Only

11/02/2018Call Center
Job Location:
Orem, UT
Metro Area:
UT - Provo
Company Name: TalentTeam
Address:
892 North State Street
Orem, UT 84057
Website:  Click to Visit
Contact Name:  Hannah Anderson
Phone: 801 574 2767
TalentTeam
TalentTeam is looking for skilled and enthusiastic Customer Service agents who can provide world class phone-based assistance to customers who need help with their retail banking systems. This is a permanent position, with benefits, with a brand new facility located in Orem. You will support retail store employees who need your expertise with the company’s banking system, which is an industry-leading, cutting edge system in use by retail stores all over the US. This position offers very thorough training, 100 percent paid, from industry experts. Hourly pay rate is $14, and it includes an outstanding benefits program!

Required Skills and Abilities include:

• Effective oral and written communication
• Proficiency with Microsoft Office applications
• Active listening
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and effectively
• Write informatively, clearly and accurately
• Set and achieve goals
• Attend to detail
• Plan and organize your day
• Solve basic problems using logic
• Work with an awesome team!

Tasks and Responsibilities include:

• Provide timely, efficient and professional service to all clients to ensure client satisfaction
• Manage a large volume of inbound and outbound support calls
• Identify customers’ needs, clarify information, provide direct support or guidance forward to resolution
• Follow step by step troubleshooting scripts for first line support
• Create problem tickets for all calls and e-mails received, enter the history of the problem and subsequent resolution if resolved at the Help Desk
• Track escalations through Tier II and Tier III to completion
• Monitor health of network, hardware, and software for customers

To apply, send your resume to hannah.anderson@talentteam.com. Or, call Hannah at 801 574 2767. Text is 801 656 5150. Our office location is 892 North State Street in Orem. We need your talent!
 
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