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Customer Service Manager - Irving, TX

02/06/2019Call Center
Job Location:
Irving, TX
Metro Area:
TX - Dallas
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You'll play a leadership role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries. *Employees in jobs labeled with "SCA" must support a government Service Contract Act (SCA) agreement.UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SM Primary ResponsibilitiesManage and be accountable for professional employees and / or supervisors Coordinate and supervise daily / weekly / monthly activities of team members Set priorities for the team to ensure task completion and performance goals are metCoordinate work activities with other supervisors, managers, departments, etc. Identify and resolve operational problems using defined processes, expertise and judgment Provide coaching, feedback and annual performance reviews as well as formal corrective actionManages and is accountable for professional employees and / or supervisorsImpact of work is most often at the local level

Qualifications:

Required Qualifications: High School Diploma / GED or higher3+ years of customer service or call center experience, preferably as a supervisor, business manager or workforce manager 2+ years of leader / supervisor experience within an organization Proficiency in Microsoft Office Suite including Microsoft Word (creating, saving, formatting documents), Microsoft Excel (ability to create, copy, edit, send, navigate using tabs, and save spreadsheets), Microsoft Outlook (ability to open and send emails, categorize emails, and use of calendar) and Microsoft PowerPoint (ability to create, editing, and formatting presentations).  Preferred Qualifications Undergraduate Degree or higherKnowledge of call center systems such as CMS, IEX, CTI and TCS Understanding of call center performance metrics and measurementsCareers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords  CMS, IEX, CTI,TCS, Call Center Manager, Customer Service Manager
 
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