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Customer Service Representative #74425

07/07/2018Call Center
Job Location:
Tampa, FL
Metro Area:
FL - Tampa
Company Name: New York Life Insurance Co
Website:  Click to Visit
New York Life Insurance Co

New York Life Insurance Company is the largest mutual life insurance company in the United States. Founded in 1845 and headquartered in New York City, New York Life reported 2017 operating earnings of $2.06 billion. Total assets under management at year end 2017, with affiliates, totaled $586 billion.

 

New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+ (Source: Individual independent rating agency commentary as of 8/1/17).

 

Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.

 

 

Please Note - Temporary / Consultant roles are also available

 

Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader with career growth opportunities?  If so, New York Life Insurance Company may be the company for you.

 

New York Life is hiring Customer Service Representatives for its local Sales and Service Center office conveniently located in the Westshore area. The Service Organization strives to provide best in class service by making every service experience a positive one. It is the hallmark of what we do and how we keep good going. We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated to and guided by a commitment to service excellence.

 

Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge.

 

 

Primary Responsibilities:

  • Handle high volume of external inbound customer and sales agent inquiries.
  • Communicates product features and benefits and contract provision details.
  • Ability to handle most customer interactions independently.
  • Ability to explain basic information in functional area.
  • Maintains satisfactory level of key performance indicators according to departmental requirements.

 

Qualifications:

  • Associates, or Bachelor’s degree preferred, or equivalent years of related experience
  • Minimum 2 years of customer service and/or call center experience required
  • Accountable, ethical, good decision making ability
  • Strong written and verbal communication skills required
  • Excellent computer skills and ability to multitask

 

Training & Development:

Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

 

Shift Information:

This is a full-time position Monday through Friday with a rotating Saturday. Candidates should be flexible to work any 7.5-hour shift between 8am – 8pm during the work week.

 

EOE M/F/D/V

 

If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

 

 
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