CVS Health, a mail service Specialty Pharmacy in the Monroeville area, has an opportunity for an Inbound Call Center Representative to handle patient billing questions and making arrangements for payment of services. The inbound call area representative will handle all requests made by patients of CVS Health Specialty pharmacy billing in an attempt to ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals, and insurance carriers.
Key Responsibilities of the Customer Service Representative:
-Receive inbound calls from patients with questions regarding bills received
-Provide excellent customer service to the patient by providing first call resolution to their need
-Resolve problems that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors
-Work closely within and outside of the department to address patient billing errors.
Hours of operations are 8:00A - 8:00P.Required Qualifications
1 + years of experience in a high volume inbound call center or customer service role
1 + years of experience with Microsoft Office, specifically Excel, Outlook, and WordPreferred Qualifications
1 + years of experience performing healthcare reimbursement, medical insurance/billing or related work preferred
Customer service focus in a healthcare environmentEducation
Verifiable High School Diploma or GED is requiredBusiness OverviewIt’s a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our AdviceCounsel@cvshealth.com
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