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Customer Service Representative Associate - Atlanta, GA

11/05/2018Call Center
Job Location:
Atlanta, GA
Metro Area:
GA - Atlanta
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.   As a Customer Service Representative Associate, you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert.  Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.   This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work from 9 AM - 8 PM.   Primary Responsibilities: Handle escalated calls, resolving more complex customer issues in a one and done manner. Answer incoming phone calls from customers and identify the type of assistance the customer needs. Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow - up with the member. Meet the performance goals established for the position in the areas of: efficiency, call quality, client satisfaction, first call resolution and attendance.


Requirements: High School Diploma / GED or higher. 6+ months of Customer Service Representative (CSR) experience or 6+ months of experience in an office setting, call center setting or phone support role. Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications. Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over - time and/or weekends, as needed. Soft Skills: Ability to multi - task duties as well as the ability to understand multiple products and multiple levels of benefits within each product. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: customer service, phones, assistance, inbound.  
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