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Customer Service Representative - Melville, NY

10/01/2018Call Center
Job Location:
Melville, NY
Metro Area:
NY - New York City
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
If you want to achieve more in your mission of healthcare, you have to be really smart about the business of healthcare. Challenge yourself, your peers, and our industry by shaping what healthcare looks like and doing your life's best work.Primary Responsibilities:Conduct telephone inquiries, inbound, outbound to collect accountsCollect on patient co - pays, deductible and coinsuranceHandle high volume of incoming outgoing patient callsProvide patient with an explanation of their hospital bill and resolve inquiries and disputes related to the billObtain third party medical insuranceRespond to complex customer calls answers, researches discrepanciesResolve customer service inquiries which could include: billing and payment issues, patient itemized bill requests, and processes requests for financial assistance, processes payments and makes payment arrangementsFollow - up on missed payment arrangementsMeet and maintain established productivity goals and quality standardsNotate patient hospital account records of patient communication and call resolutionIdentify and communicate trends and common concerns raised by patientsWork on simple tasks using established proceduresDepend on others for guidanceWork is typically reviewed by others


Required Qualifications:High School Diploma / GED (or higher)1+ years of customer service, call center, or collection experienceProficiency with Windows PC applications, which includes the ability to learn new and complex computer system applicationsAvailable to work any shift during hours of operation 9:00 am - 8:00 pm Monday through FridayPreferred Qualifications:Knowledge of medical insurance and claims processingBilingual fluency - SpanishSoft Skills:Ability to listen attentively, read and interpret the critical content of an inquiryExcellent telephone etiquette skillsShould have excellent communication skills: written and verbal communication.Should be able to handle a lot of data that is available, and all of this has to be done at good paceShould have patience when communicating with the patient / caller able to maintain their composure even if the customer is being rudeShould have the skill of versatility; they will have to adapt to many situations regarding the patient / callerShould have strong problem-solving dispute resolution and negotiating skillsPhysical Requirements and Work Environment:Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computerUtilize multiple PC applications throughout the dayService center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG; United Health Group; Customer Service; Melville; Call Center; Collections, Optum, Northwell, billing, insurance
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