your career with one of Healthcare’s fastest growing companies.
dream of a great career with a great company – where you can make an impact and
help people. We dream of giving you the
opportunity to do just this. And with
the incredible growth of our business, it’s a dream that definitely can come
true. Already one of the world’s leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives. We live for the opportunity to make a
difference and right now, we are living it up.
opportunity is with one of our most exciting business areas: Optum – a growing
part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60
million Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.
Training classes start soon – apply today!If putting a smile on someone’s face puts one on yours, you belong on our team. Here at Optum and UnitedHealth Group, we’ve brought together teams of incredibly compassionate and absolutely positive people to help serve our members when they call us with questions regarding their health care coverage, eligibility or reimbursement. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while building a career.This role is equally challenging and rewarding. You’ll be called on to
research complex issues across multiple databases. It requires fluency
in computer navigation and toggling while you confidently and
compassionately engage in dialogue with the caller. Be assured that our
training will provide you with knowledge of the various products, plans
and levels of benefits available to members and you’ll soon find
yourself creating positive experiences and earning the gratitude of
callers on an hourly basis.Primary Responsibilities:Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needsAsk appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systemsContact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when neededAssist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our toolsResearch complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
Required Qualifications: High School Diploma / GED (or higher) Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate mannerPreferred Qualifications: 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools Prior health care experienceSoft Skills: Proficient conflict management skills to resolve issues in a stressful situation
an empowering place for people with the flexibility to help create change.
Innovation is part of the job description. And passion for improving the lives
of our customers is a motivating factor in everything we do.
If you're ready to talk about groundbreaking
interactions, let's talk about what happens when a firm that touches millions
of lives decides to gather results from millions of prescriptions every month
and analyze their impact. Let's talk about smart, motivated teams. Let's talk about
more effective and affordable healthcare solutions. This is caring. This is
great chemistry. This is the way to make a difference. We're doing all this,
and more, through a greater dedication to our shared values of integrity,
compassion, relationships, innovation and performance. Join us and start doing your life’s best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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