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Customer Service Supervisor - Montgomery, AL

11/05/2018Call Center
Job Location:
Montgomery, AL
Metro Area:
AL - Montgomery (Selma)
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Energize your career with one of Healthcare’s fastest growing companies.     You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.   This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.   Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. *Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.Primary Responsibilities:Staffing, including managing of call center employeesMonitor employee attendance and productivityAdminister disciplinary action as necessaryEnsure the department meets all quality and turnaround time goalsResponsible for all training of assigned employeesResponsible for phone system trainingResponsible for ensuring medications and patient records processed within establishes service levelsResponsible for meeting performance goals for productivityMaintaining all attendance and time keeping records for assigned employeesResponsible for all coaching and development of Team Leaders and customer service representatives.Ensure customer service representatives are meeting all quality goals and established turnaround timesAny and all other duties and tasks as assigned by managementAble to identify problems and suggestions for possible solutionsManage workloads by evaluating volumes and adjusting schedulesCoordinate new implementations / transitionsProactively interactive with employees and management


Required Qualifications:High School Diploma / GED (or higher)1+ years of experience in a Lead or Supervisory role2+ years of Customer Service experienceAbility to work 10:00 am - 7:00 pm Monday through Friday and be on call on weekends in a rotation basisPreferred Qualifications:Call center experiencePharmacy tech experiencePhysical Requirements and Work Environment:Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computerService center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityOptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.   If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Supervisor Customer Service, Supervisor Call Center, Montgomery, AL, UHG, Optum
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