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Customer Service Supervisor

07/06/2018Call Center
Job Location:
Lowell, MA
Metro Area:
MA - Boston (Manchester)
Company Name: Verizon
Website:  Click to Visit
Verizon

What you’ll be doing...

Superior customer service is our promise and you’ll be leading a team to provide just that. Your team in our customer care call center will be delivering great service again and again under your direction. They’ll be answering questions and resolving customer issues about devices, billing, or other matters. You’ll be a role model of first class customer service while you develop your team.

  • Leading, motivating, and developing a customer care team to deliver exceptional service.
  • Ensuring that resources are in place and trained so that customer issues are resolved quickly.
  • Tracking and managing call volume for optimal efficiency.
  • Maintaining the highest quality of service by monitoring employee-customer interactions and coaching the team on how to improve.
  • Applying policies, procedures, and guidelines appropriately and setting the example for communication skills, work ethic, and judgment.

What we’re looking for...

You thrive in a fast-paced, dynamic environment where different challenges pop up all the time. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. Inspiring and developing a team to achieve great results is personally rewarding for you. People trust you—you build relationships and credibility quickly. You enjoy multi-tasking and managing your time effectively to get everything done.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience working in customer service or call center.
  • Experience leading, coaching and developing a team.
  • Willingness to work evenings, weekends, and holidays.

Even better if you have:

  • A degree.
  • Experience working with technical products and services.
  • Working with or in a unionized workforce.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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