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Customer Service Supervisor

03/26/2019Call Center
Job Location:
Chandler, AZ
Metro Area:
AZ - Phoenix
Company Name: CVS Health
Address:
2700 W. FRYE RD.
Chandler, AZ
Website:  Click to Visit
CVS Health
Job Description
Provides supervision to Customer Care Staff as well as evaluate, interview, hire, and manage the team. Primary responsibilities include Coaching and Developing the team. This individual will be responsible for assisting in the development of the team and department as the business evolves and must have the ability to work independently and as part of a team.

Required Qualifications
1. Excellent Oral and Written Communication
2. Strong Knowledge of PBM processes and procedures
3. Exceptional leadership skills
4. Proven ability to translate business strategy into directions, plans, and measurable objectives
5. Responsible for overall direction, coordination, evaluation and achievement of customer care goals
6. Conducts necessary follow-up with clients and plan participants to ensure customer satisfaction
7. Confers with other personnel to recommend changes to avoid recurring customer complaints

Preferred Qualifications
3-5 years experience beyond required qualifications.
Associate's degree or higher.

Education
High school diploma/GED required

Business Overview
It’s a new day in health care.


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our AdviceCounsel@cvshealth.com">Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com">cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
 
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